Terms And Conditions

Returns Policy

All products are hand made to a high standard, however should any of our products be faulty, we will be happy to replace it or give you a full refund.

If you are unhappy with the product for any other reason, again, we will be happy to offer you an exchange, or full refund, but please contact us before returning it.

We all make mistakes sometimes, so if you would like to cancel an order before it has been processed, please get in touch as soon as possible, although we must stress that once an order has been agreed and payment received, it may not be possible to cancel the order.

PLEASE NOTE: Because they are made to order (and can therefore not be re-sold), we are unable to offer refunds or exchanges on custom orders (unless they are faulty of course) so please make sure to check your mock-up image for errors, that all the garment sizes/colours are correct, and that any text has been checked for spelling mistakes.


We will not begin to process any orders until the funds have cleared.

We accept payments online by Credit/Debit card. We also accept PayPal payments, and personal cheques.

It is possible to leave additional notes during the checkout process, but specific deadline requests, or requests for a different delivery address must have been agreed prior to the order being placed as we may not be able to meet the deadline.

No refunds will be considered for late arrival unless we have confirmed to you in writing that we would guarantee delivery.

In some cases, a very tight deadline may only be possible using next day guaranteed postal services. Capsule39 will accept absolutely no responsibility for any delays caused by the Royal Mail or other courier companies if they fail to meet their own set timescales. (for example if their "Guaranteed Next Day" service fails to arrive the Next Day) We always obtain proof of postage and will be happy to provide a copy if need be.


The colours of the fabrics and prints may look slightly different in real life to those on the photos. We try to make the photos as accurate as possible.

For custom print jobs, the customer is responsible for checking any copyright issues relating to their design, and that they have the right to use any images submitted for this purpose.

Capsule39 will not be held responsible for spontaneous combustion caused by anticipatory hand-rubbing friction whilst waiting for your order to arrive.